Patient Service Representative Dental SC - 32 hours

Thundermist Health; Wakefield (RI); On-site; USD 25,000 - 30,000; Part time

Job summary

Thundermist Health Center is seeking a Patient Service Representative to be the welcoming front line for patients and families at our South County clinic in Rhode Island. You will register patients, schedule appointments, verify insurance, and collect payments in a fast-paced, onsite setting.

This role requires accurate data entry, strong communication, and teamwork with nursing staff to triage patient needs while supporting health equity for underserved communities.

Qualifications

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry with ability to manage high volumes in a fast-paced environment.
• Experience with payment or billing collections and ambulatory care settings preferred.
• Knowledge of medical terminology is a plus.
• Commitment to patient-centered care, health equity, and serving diverse communities.

Responsibilities

• Register patients with demographics and insurance data.
• Schedule, confirm, cancel, and reschedule appointments.
• Verify insurance coverage and update records.
• Collect co-payments and outstanding balances.
• Identify scheduling issues and direct to nursing triage.
• Answer incoming calls and route appropriately.
• Take messages and document them.
• Perform outreach for reminders and follow-ups.
• Close end-of-day reports and reconcile transactions.
• Identify and report operational issues.

Skills

Communication skills

Data entry

Payment collections

Ambulatory care experience

Medical terminology

Patient-centered care

Health equity focus

Education

High school diploma or GED

Job description

Patient Service Representative - South County

About the Role

Are you someone who thrives at the front lines of patient care — greeting people, solving problems, and keeping everything running smoothly? As a Patient Service Representative at Thundermist Health Center, you’ll be the first point of contact for the patients and families we serve. You’ll schedule appointments, register patients, answer phones, collect payments, and make sure every visitor feels welcomed and supported from the moment they walk in. This role is the heartbeat of our medical practice — and a chance to make a real difference in health equity for the communities that count on us.

What You’ll Do

Patient Registration & Scheduling

• Register patients by accurately entering demographics, insurance information, and all required data into the system.
• Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness.
• Verify insurance coverage and update records when changes occur.
• Collect co-payments and outstanding balances at the time of each visit.
• Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.

Communication & Administrative Support

• Answer all incoming calls promptly and route them appropriately.
• Take complete, accurate messages and document them according to Thundermist procedures.
• Perform outreach to patients for appointment reminders and follow-up communication.
• Complete end-of-day closing reports and reconcile daily transactions.
• Identify and report operational issues to appropriate staff for timely resolution.

What We’re Looking For

You’re organized, people-focused, and cool under pressure. You bring strong communication skills, sharp attention to detail, and a genuine commitment to making every patient feel seen and valued.

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry skills with the ability to manage high volumes in a fast-paced environment.
• Experience with payment or billing collections and ambulatory care medical office settings is preferred — but if you don’t check every box, we still encourage you to apply.
• Knowledge of medical terminology is a plus.
• A commitment to patient-centered care, health equity, and serving diverse, underserved communities.

Schedule & Locations

This is a 32 hour position at our South County Location. Clinical operations run 8:00 a.m. to 8:00 p.m., Monday through Friday and 8:00 a.m. to 5:00 p.m. Saturday and Sunday. You'll work shifts within those hours on a rotating schedule that includes evenings, weekends, and holidays. Occasional overtime may be required during vacation periods or staffing shortages.

Work Environment

You’ll work entirely onsite in a medical office setting at our South County location.

• Requires proficiency with computers, multi-line phone systems, and written message-taking.
• Moderate physical activity including walking, standing, sitting, bending, and stretching throughout the day.

Our Values

Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you’ll feel at home here.

Ready to join a team that truly cares?

Apply today.

Thundermist Health Center is an equal opportunity employer.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex,

national origin, disability status, genetics, protected veteran status, sexual orientation,