Patient Service Representative

Thundermist Health; Woonsocket (RI); On-site; USD 22,000 - 30,000; Full time

Job summary

Thundermist Health Center in Woonsocket, RI, seeks a Patient Service Representative to greet patients, schedule and register visits, manage payments, and support care teams on the front lines of patient care.

The role emphasizes welcoming patients, accurate data entry, and proactive communication to ensure smooth daily operations and health equity in the community.

Qualifications

• Strong communication skills with patients and families.
• Accurate data entry in a fast-paced environment.
• Experience with payment or billing collections preferred, in ambulatory care.
• Knowledge of medical terminology is a plus.

Responsibilities

• Register patients by accurately entering demographics, insurance information, and all required data into the system.
• Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness.
• Verify insurance coverage and update records when changes occur.
• Collect co-payments and outstanding balances at the time of each visit.
• Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
• Answer all incoming calls promptly and route them appropriately.
• Take complete, accurate messages and document them according to Thundermist procedures.
• Perform outreach to patients for appointment reminders and follow-up communication.
• Complete end-of-day closing reports and reconcile daily transactions.
• Identify and report operational issues to appropriate staff for timely resolution.

Skills

Communication

Data entry

Appointment scheduling

Payment collections

Ambulatory care experience

Medical terminology

Education

High school diploma or GED

Tools

EHR system

Multi-line phone system

Job description

Patient Service Representative

About the Role

Are you someone who thrives at the front lines of patient care — greeting people, solving problems, and keeping everything running smoothly? As a Patient Service Representative at Thundermist Health Center, you’ll be the first point of contact for the patients and families we serve. You’ll schedule appointments, register patients, answer phones, collect payments, and make sure every visitor feels welcomed and supported from the moment they walk in. This role is the heartbeat of our medical practice — and a chance to make a real difference in health equity for the communities that count on us.

What You’ll Do

Patient Registration & Scheduling

• Register patients by accurately entering demographics, insurance information, and all required data into the system.
• Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness.
• Verify insurance coverage and update records when changes occur.
• Collect co-payments and outstanding balances at the time of each visit.
• Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.

Communication & Administrative Support

• Answer all incoming calls promptly and route them appropriately.
• Take complete, accurate messages and document them according to Thundermist procedures.
• Perform outreach to patients for appointment reminders and follow-up communication.
• Complete end-of-day closing reports and reconcile daily transactions.
• Identify and report operational issues to appropriate staff for timely resolution.

What We’re Looking For

You’re organized, people-focused, and cool under pressure. You bring strong communication skills, sharp attention to detail, and a genuine commitment to making every patient feel seen and valued.

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry skills with the ability to manage high volumes in a fast-paced environment.
• Experience with payment or billing collections and ambulatory care medical office settings is preferred — but if you don’t check every box, we still encourage you to apply.
• Knowledge of medical terminology is a plus.
• A commitment to patient-centered care, health equity, and serving diverse, underserved communities.

Schedule & Locations

This is a Fulltime position at our Woonsocket location. Clinical operations run 8:00 a.m. to 8:00 p.m., Monday through Friday and 8:00 a.m. to 5:00 p.m. Saturday and Sunday. You'll work shifts within those hours on a rotating schedule that includes evenings, weekends, and holidays. Occasional overtime may be required during vacation periods or staffing shortages.

Work Environment

You’ll work entirely onsite in a medical office setting at our South County location.

• Requires proficiency with computers, multi-line phone systems, and written message-taking.
• Moderate physical activity including walking, standing, sitting, bending, and stretching throughout the day.

Our Values

Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you’ll feel at home here.

Ready to join a team that truly cares?

Thundermist Health Center is an equal opportunity employer.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex,

national origin, disability status, genetics, protected veteran status, sexual orientation,