Patient Access & Scheduling Concierge

Geisinger; Lewistown (Mifflin County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Tuition reimbursement

Paid time off (PTO)

401(k) plan

Wellness program

Care.com membership

Job summary

Geisinger is seeking a patient access professional to manage front desk duties, including accurate check-in, demographics verification, and insurance processing. You will communicate wait times and any changes to patients while ensuring privacy and HIPAA compliance.

The role involves reading insurance responses, applying coverage rules, collecting fees as appropriate, and scheduling follow-up appointments or referrals to support ongoing care.

Qualifications

• Experience in frontline healthcare setting preferred.
• Ability to verify demographics accurately.
• Comfort discussing financial responsibility with patients.
• Familiarity with insurance terminology helpful.

Responsibilities

• Check patients in for appointments and verify demographics.
• Assure all check-in procedures are completed and monitor patient wait times.
• Read and interpret insurance responses and apply rank requirements.
• Complete necessary regulatory forms with patients and obtain signatures.
• Schedule follow-ups and referrals as needed and process recalls.

Skills

Customer service

Communication skills

HIPAA compliance

Demographics verification

Insurance knowledge

Job description

Geisinger is seeking a patient access professional to manage front desk duties, including accurate check-in, demographics verification, and insurance processing. You will communicate wait times and any changes to patients while ensuring privacy and HIPAA compliance.

The role involves reading insurance responses, applying coverage rules, collecting fees as appropriate, and scheduling follow-up appointments or referrals to support ongoing care.