Patient Access & Scheduling Coordinator

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant for the Family Practice location at 27343 Wesley Chapel Blvd, Wesley Chapel, FL. The role supports ambulatory/physician office operations, including patient registration, scheduling, and referrals, under supervision of Practice Operations leadership.

Working hours are Monday–Friday, 8:00am–5:00pm. Ideal candidate has a High School diploma and at least 6 months of clerical/customer service experience.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedules patient appointments per practice protocols and patient preference, including pre-certification and authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to policies and procedures.
• Adheres to Orlando Health policies and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance per policies and standards.
• Maintains compliance with all policies and procedures.

Education

High School graduate

Job description

Orlando Health, Inc. is seeking a Front Office Assistant for the Family Practice location at 27343 Wesley Chapel Blvd, Wesley Chapel, FL. The role supports ambulatory/physician office operations, including patient registration, scheduling, and referrals, under supervision of Practice Operations leadership.

Working hours are Monday–Friday, 8:00am–5:00pm. Ideal candidate has a High School diploma and at least 6 months of clerical/customer service experience.