Front Office Assistant - Family Practice / WC

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant for the Family Practice location at 27343 Wesley Chapel Blvd, Wesley Chapel, FL. The role supports ambulatory/physician office operations, including patient registration, scheduling, and referrals, under supervision of Practice Operations leadership.

Working hours are Monday–Friday, 8:00am–5:00pm. Ideal candidate has a High School diploma and at least 6 months of clerical/customer service experience.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedules patient appointments per practice protocols and patient preference, including pre-certification and authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to policies and procedures.
• Adheres to Orlando Health policies and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance per policies and standards.
• Maintains compliance with all policies and procedures.

Education

High School graduate

Job description

Position Summary

Florida Medical Clinic Orlando Health
Job Title: Front Office Assistant
Schedule Hours: Monday – Friday 8:00am – 5:00pm
Department: Family Practice
Location: 27343 Wesley Chapel Blvd Wesley Chapel FL

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting

updated: 09/25/2026