Patient Access & Scheduling Coordinator

careers-bayfronthealth; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Land O' Lakes, FL. The role includes patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of the Practice Operations leadership.

Education: High School graduate or equivalent. Experience: at least six months in a clerical office, general business, or customer service setting.

Qualifications

• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference, including pre-certification when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Adheres to Orlando Health policies and value statements.
• Demonstrates competency with office equipment and handles telephone calls professionally.
• Demonstrates commitment to excellence and strives to improve patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance per policy guidelines.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in quality assurance activities and understands regulatory requirements.

Skills

Customer service

Clerical experience

Education

High School diploma or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Land O' Lakes, FL. The role includes patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of the Practice Operations leadership.

Education: High School graduate or equivalent. Experience: at least six months in a clerical office, general business, or customer service setting.