Patient Access & Scheduling Coordinator

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a patient access/registration professional for the Medical Imaging of Fredericksburg locations. The role focuses on insurance verification, pre-authorizations, scheduling, and collecting co-pays and deductibles while providing courteous service to patients and physicians.

The ideal candidate has at least a high school diploma, strong communication skills, and experience in call center or patient accounts.

Qualifications

• Experience in call center, patient registration, or billing preferred.
• Two years related experience in healthcare administration.
• Basic computer skills and strong communication abilities.

Responsibilities

• Greet customers in a courteous, professional manner and provide excellent service.
• Answer telephones promptly and professionally.
• Assist with patient financial matters.
• Schedule tests using appropriate scheduling software.
• Maintain required documentation and collect insurance cards and IDs.
• Obtain authorization information from insurers via their website.
• Monitor scheduling work-lists for timely verification.
• Provide pre-procedure preparation instructions when needed.
• Communicate with insurers to determine benefits, co-pays, and pre-authorizations.
• Maintain organized work area and monitor imaging sub-sections for smooth flow.
• Maintain knowledge of CPT and ICD-10 codes and ensure accurate entries.
• Reconcile daily charges and close procedures.
• Prepare and maintain CD/film requests per HIPAA guidelines.
• Keep supplies stocked and patient records organized.
• Distribute final reports to ordering doctors.
• Serve as liaison among patient, insurer, and physician offices.
• Enter pre-authorization documents into RMS and follow up with payers.
• Review denial reports to ensure authorization accuracy.
• Provide assistance in other MIF department areas as needed.
• Perform other duties as assigned.

Skills

Call center experience

Patient registration

Patient billing

Basic computer skills

Verbal and written communication

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Mary Washington Healthcare is seeking a patient access/registration professional for the Medical Imaging of Fredericksburg locations. The role focuses on insurance verification, pre-authorizations, scheduling, and collecting co-pays and deductibles while providing courteous service to patients and physicians.

The ideal candidate has at least a high school diploma, strong communication skills, and experience in call center or patient accounts.