Patient Access & Scheduling Coordinator

Mary Washington Healthcare; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a patient access specialist to verify insurance, obtain pre-authorizations, schedule imaging, and collect self-pay, co-pays, and deductibles at the Fredericksburg locations.

You will greet patients, answer phones, enter outpatient imaging orders, maintain records, monitor scheduling workflows, and communicate with insurers and physicians to ensure accurate billing and smooth operations.

Qualifications

• High school diploma or equivalent.
• Basic computer skills.
• Strong verbal and written communications skills required.
• Two years related experience in a call center, patient registration, patient accounts, or patient billing preferred.
• Experience in third party insurance terminology (CPT, ICD-9) preferred.

Responsibilities

• Greets all customers in a courteous and professional manner.
• Answers telephones promptly and transfers calls when appropriate.
• Verifies insurance and pre-authorization information.
• Schedules tests using scheduling software.
• Collects self-pay, co-pays, and deductibles.
• Maintains records and ensures regulatory compliance.
• Communicates with insurers to determine benefits and obtain pre-authorizations.
• Reconciles daily charges and ensures accurate billing.

Skills

Basic computer skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Tools

Radiology Management System (RMS)

Epic daily patient log

Job description

Mary Washington Healthcare is seeking a patient access specialist to verify insurance, obtain pre-authorizations, schedule imaging, and collect self-pay, co-pays, and deductibles at the Fredericksburg locations.

You will greet patients, answer phones, enter outpatient imaging orders, maintain records, monitor scheduling workflows, and communicate with insurers and physicians to ensure accurate billing and smooth operations.