Patient Access & Scheduling Coordinator

Burrell, Inc.; Chillicothe (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision, retirement, &

Life insurance

PTO

403(b) Retirement Savings Plan – up to

Emergency Medical Leave

Flexible Spending Accounts

Health & Wellness Program

Employee Assistance Program (EAP)

Mileage Reimbursement

Job summary

Centerstone in Chillicothe, MO is seeking a Client Access Representative to be the first point of contact for clients and families. You will handle administrative support in a clinical setting, greet visitors, schedule appointments, verify benefits, and assist with documentation and payments.

The role requires excellent communication, organization, and basic computer skills (Outlook/Teams/Excel/Word). A high school diploma or GED is required, with previous customer service experience preferred;

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Demonstrated basic computer skills for scheduling, communication, and documentation.

Responsibilities

• Arrive clients at the clinician practice, greet them, verify information and payments.
• Schedule clinicians' appointments and confirm benefits and eligibility.
• Manage changes, cancellations, and no-shows per process.
• Collaborate with clients, families, and staff to resolve problems during visits.
• Prepare and ensure completeness of client health records.
• Collect payments, provide receipts, and record transactions accurately.
• Verify and coordinate client referrals and manage electronic medical records.
• Answer phone calls and direct inquiries; provide leadership with feedback on office services.
• Maintain welcoming reception area; participate in quality improvement programs.
• Perform additional duties as assigned by leadership.

Skills

Customer service

Oral communication

Written communication

Interpersonal skills

Multitasking

Typing

Organization

Basic computer skills

Outlook

Teams

Excel

Word

Reliable transportation

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Microsoft Word

Job description

Centerstone in Chillicothe, MO is seeking a Client Access Representative to be the first point of contact for clients and families. You will handle administrative support in a clinical setting, greet visitors, schedule appointments, verify benefits, and assist with documentation and payments.

The role requires excellent communication, organization, and basic computer skills (Outlook/Teams/Excel/Word). A high school diploma or GED is required, with previous customer service experience preferred;