Compassionate Front Desk & Scheduling Specialist

Centerstone; Northern (KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Loan Repayment

Tuition Reimbursement

Hourly Wage 15-18

29 Days PTO

HRSA Loan Repayment

Benefits Package

403(b) Match

Basic Life Insurance

Emergency Leave

Flexible Spending Accounts

Health & Wellness

EAP

Employee Discounts

Job summary

Centerstone of Illinois is seeking a Client Access Representative to warmly welcome clients, verify insurance, and schedule clinician appointments. You will maintain accurate records, process payments, and support a smooth front-office experience in a busy behavioral health setting.

Ideal candidates will have strong customer service skills, attention to detail, and a compassionate approach to helping clients navigate care while adhering to policies and procedures.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and check-in clients, verify and update personal and insurance information.
• Schedule clinician appointments and verify client benefits and eligibility.
• Collect payments, issue receipts, and maintain financial documentation.
• Handle appointment changes, no-shows, and cancellations in accordance with policy.
• Answer phone calls, direct inquiries appropriately, and return messages as needed.
• Prepare and manage client health records to ensure accuracy and completeness.

Skills

Customer service

Communication

Organizational skills

Multitasking

Typing

Computer literacy

Reliable transportation

Education

High school diploma or GED

Job description

Centerstone of Illinois is seeking a Client Access Representative to warmly welcome clients, verify insurance, and schedule clinician appointments. You will maintain accurate records, process payments, and support a smooth front-office experience in a busy behavioral health setting.

Ideal candidates will have strong customer service skills, attention to detail, and a compassionate approach to helping clients navigate care while adhering to policies and procedures.