Patient Access & Scheduling Coordinator

Charleston Area Medical Center; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Charleston Area Medical Center is seeking a Registration Representative for the Family Medicine Center and Heart & Vascular Center. You will handle scheduling-based calls and coordinate outpatient procedure appointments for participating physicians and patients at the Family Medicine Center.

Responsibilities include managing telephone lines, collecting clinical history, entering data in Central Scheduling software, coordinating with CAMC departments, and maintaining accurate records.

Responsibilities

• Staff Scheduling telephone lines.
• Field telephone calls, answer questions and obtain information concerning the scheduling of outpatient procedures and schedule appointments in a professional, efficient manner.
• Obtain pertinent and necessary clinical history prior to scheduling exam and document this information appropriately within the Central Scheduling software package.
• Maintain medical terminology skills necessary for capturing clinical history.
• Identify areas, within the scope of scheduling in the department, where potential inefficiencies in utilization may occur.
• Data entry of scheduling related information using Central Scheduling specific software.
• Initiate follow-up (i.e. schedules) to customers including physicians, physician office staff, patients and participating departments. Provide instructions concerning patient preparation.
• Utilize multiple computerized databases and systems for scheduling of patients.
• Maintain contact with all CAMC departments and affiliates participating in the centralized scheduling initiative.
• Maintain accurate, legible, up-to-date records.
• May be required to conduct inventory of supplies and equipment to ensure that necessary items are available or have been ordered and received. Utilize cost effective measures.
• Prepare schedules for all physicians daily.
• Differentiate between patients in need of immediate medical attention and those with minor injuries/illness and assign rooms based on the nature of the illness or the type of accommodation available.
• Interview patients to secure and verify all pertinent admitting data and enter patient data into CAMC's Central Computer System.
• Prepare the necessary forms in order for patients to receive diagnostic and/or therapeutic treatment.
• Sort, file and distribute patient records. Prepare and disburse ambulatory forms and related material.
• Perform clerical and receptionist duties as necessary. Escort patients and push wheelchairs. Maintain a patient census log and prepare a statistical report monthly.

Job description

Charleston Area Medical Center is seeking a Registration Representative for the Family Medicine Center and Heart & Vascular Center. You will handle scheduling-based calls and coordinate outpatient procedure appointments for participating physicians and patients at the Family Medicine Center.

Responsibilities include managing telephone lines, collecting clinical history, entering data in Central Scheduling software, coordinating with CAMC departments, and maintaining accurate records.