Patient Access & Scheduling Concierge

Good Samaritan Society; Rapid City, Northern (SD, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Job summary

Sanford Health in Rapid City, SD is seeking a Patient Access Representative to deliver extraordinary customer service to patients at the first point of contact, whether on the phone or in the clinic.

As part of the Revenue Cycle team, you will greet patients, verify demographics, schedule appointments, obtain referrals, collect co-payments, and support registration workflows while upholding policies and maintaining a welcoming, compliant environment.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• BLS may be required for certain locations.

Responsibilities

• Greet patients and verify demographics, and handle document routing.
• Coordinate scheduling, referrals, pre-authorization, and check-in/out.
• Prepare charts, manage patient data, and support telemedicine and reminders.

Skills

Customer service

Communication skills

Phone etiquette

Medical terminology

Education

High school diploma or equivalent

Job description

Sanford Health in Rapid City, SD is seeking a Patient Access Representative to deliver extraordinary customer service to patients at the first point of contact, whether on the phone or in the clinic.

As part of the Revenue Cycle team, you will greet patients, verify demographics, schedule appointments, obtain referrals, collect co-payments, and support registration workflows while upholding policies and maintaining a welcoming, compliant environment.