Coordinator, Norton Medical Group Access Center, 9a-5:30p

Norton Healthcare, Inc.; Louisville (KY); Vor Ort; USD 37.000 - 46.000; Vollzeit

Zusammenfassung

Norton Healthcare, Inc. in Louisville, Kentucky is seeking a Coord, Access Center to schedule medical provider appointments across the Norton Healthcare system using the electronic medical records system (EMR).

This role schedules based on clinical protocols, availability, and payor source, manages appointment requests from phone calls (inbound and outbound) and electronic requests, and guides patients to the best option for care within the Norton system.

Qualifikationen

• One year customer service experience with external and/or internal customers.
• One year experience in administration, clerical, and scheduling processes.
• One year experience in a high-volume setting, directly interacting with and addressing customer needs.
• One year experience in a medical office.

Aufgaben

• Schedules medical provider appointments via electronic medical records system.
• Schedules appropriately based upon clinical protocols, availability and payor source.
• Manages appointment requests from both phone calls (inbound and outbound) and electronic requests.
• Directs patients to the best option for medical care within the Norton Healthcare system.

Kenntnisse

Customer service

Scheduling experience

Medical office experience

Jobbeschreibung

Responsibilities

The Coord, Access Center schedules via electronic medical records system medical provider appointments for patients throughout the Norton Healthcare system, to include primary care physicians and specialists. Schedules appropriately based upon clinical protocols, availability and payor source. Manages appointment requests from both phone calls (inbound and outbound) and electronic requests. Directs patients to the best option for medical care within the Norton healthcare system.

Qualifications

Required:

• One year customer service experience with external and/or internal customers

Desired:

• One year experience with administration, clerical, and scheduling processes; One year experience in a high volume setting, directly interacting with and addressing customer needs; One year experience in a medical office.