Coordinator, Norton Medical Group Access Center, 9a-5:30p

Norton Healthcare, Inc.; Whitner (KY); On-site; USD 34,000 - 46,000; Full time

Job summary

Norton Healthcare, Inc. seeks a Coord, Access Center to schedule medical provider appointments across the Norton Healthcare system using the EMR system. You will route patients to the most appropriate care option within the network and manage inbound/outbound appointment requests.

The role requires customer service experience and familiarity with scheduling processes in a high-volume environment; healthcare setting experience is a plus. This position is based in Kentucky.

Qualifications

• Required: One year customer service experience with external and/or internal customers.
• Desired: One year experience with administration, clerical, and scheduling processes; One year experience in a high volume setting, directly interacting with and addressing customer needs; One year experience in a medical office.

Responsibilities

• Schedule medical provider appointments across the Norton Healthcare system using the EMR system.
• Direct patients to the best option for medical care within the Norton Healthcare system.

Skills

Customer service

Scheduling processes

Administration

Clerical tasks

Job description

Responsibilities

The Coord, Access Center schedules via electronic medical records system medical provider appointments for patients throughout the Norton Healthcare system, to include primary care physicians and specialists. Schedules appropriately based upon clinical protocols, availability and payor source. Manages appointment requests from both phone calls (inbound and outbound) and electronic requests. Directs patients to the best option for medical care within the Norton healthcare system.

Qualifications

Required:

• One year customer service experience with external and/or internal customers

Desired:

• One year experience with administration, clerical, and scheduling processes; One year experience in a high volume setting, directly interacting with and addressing customer needs; One year experience in a medical office.