Patient Access Scheduler I – Orthopedics

Tier 1 Institute; Germantown (TN); On-site; USD 34,000 - 44,000; Full time

Job summary

Campbell Clinic Orthopaedics in Germantown, TN seeks a Central Scheduling Representative I to coordinate patient appointments across multiple locations. You will verify insurance, initiate prior authorizations, and schedule efficiently via phone and patient portal while supporting clinicians and patients.

The role requires strong communication, attention to detail, and the ability to train new staff in scheduling protocols and triage criteria.

Qualifications

• High School Graduate or GED required.
• 3 years of experience in a health business office setting with EMR/EHR systems and multi-line phones.
• Experience with insurance verification and/or prior authorization processes preferred.

Responsibilities

• Makes and coordinates patient appointments across locations and providers.
• Verifies insurance eligibility and handles prior authorizations.
• Handles scheduling via patient portal and phone; trains new hires.

Skills

Active Listening

Customer Service

Oral Communication

Written Communication

Teamwork

Dependability

Education

High School Diploma or GED

Tools

EMR/EHR systems

Word

Excel

Teams

Outlook

Job description

Campbell Clinic Orthopaedics in Germantown, TN seeks a Central Scheduling Representative I to coordinate patient appointments across multiple locations. You will verify insurance, initiate prior authorizations, and schedule efficiently via phone and patient portal while supporting clinicians and patients.

The role requires strong communication, attention to detail, and the ability to train new staff in scheduling protocols and triage criteria.