Central Scheduling Representative I

Campbell Clinic Inc.; Germantown (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HRA Option

Flexible Spending Account

401(k) Plan

Paid Time Off

Paid Holidays

Long-Term Disability

Short-Term Disability

Voluntary Life Insurance

Voluntary Short-Term Disability

Critical Illness Insurance

Employee Assistance Program

Job summary

Campbell Clinic Inc. in Germantown, TN seeks a Central Scheduling Representative I to coordinate patient appointments across orthopaedics locations, apply triage judgment to place patients with the correct provider, and own insurance verification and prior authorization tasks to prevent delays.

The role trains new hires, supports scheduling needs with physicians and staff, and ensures timely patient access while meeting call quotas and maintaining high service standards.

Qualifications

• High School Diploma or GED required with 3 years in a health business office.
• Experience with EMR/EHR systems and multi-line phone services preferred.
• Experience handling insurance verification and prior authorization processes.
• Healthcare setting experience (physician practices, clinics, or hospitals) is preferred.

Responsibilities

• Makes and coordinates patient appointments across Campbell Clinic locations.
• Verifies insurance eligibility and benefits before scheduling and manages prior authorizations.
• Handles inbound calls, uses scheduling software, and contacts patients to schedule.
• Trains and onboards new hires on scheduling protocols and system use.
• Meets daily call quotas and coordinates referrals from hospitals and partners.

Skills

Active Listening

Customer Service

Oral Communication

Written Communication

Teamwork

Quality

Dependability

Education

High School Diploma or GED

Tools

EMR/EHR systems

Multi-line phone systems

Word

Excel

Teams

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Central Scheduling Representative I

Regular Full-Time Germantown, Germantown, TN, US

4 days ago Requisition ID: 3382

DIMENSIONS/SCOPE OF POSITION:

Makes and coordinates patient appointments across all Campbell Clinic Orthopaedics locations and providers to ensure full provider utilization and timely patient access. This role applies clinical triage judgment to place patients with the correct provider, owns insurance verification and prior authorization work to prevent scheduling and billing delays, and serves as a training resource for new hires.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program
• Follows appointment guidelines to ensure proper scheduling
• Determines patient's clinical need to ensure proper scheduling
• Verifies patient insurance eligibility and benefits prior to scheduling; identifies visit types or plans requiring prior authorization or referral
• Initiates and tracks prior authorization requests, coordinating with insurance payers and clinical staff to resolve delays before the appointment date
• Accepts incoming patient phone calls and uses computer systems to schedule patients
• Triages patient needs for timeliness of appointments based upon pre-determined criteria
• Determines which physician to place patient with based upon pre-determined criteria
• Retrieves appointment requests from the patient portal and places outbound calls to patients to schedule appointments
• Monitors and replies promptly to patients' online portal messages
• Communicates and collaborates with physicians and medical staff to meet patient scheduling needs
• Trains and onboards new hires on scheduling protocols, triage criteria, insurance verification steps, and system use
• Meets daily and monthly call quota expectations as assigned by supervisor/manager
• Monitors and schedules patient referrals from hospitals and community medical partners
• Performs other related duties as assigned

SUPERVISORY RESPONSIBILITIES:Not Applicable

QUALIFICATIONS:

Education and/or Experience:High School Graduate or GED Required; 3 years of experience in a health business office setting required, including direct use of EMR/EHR systems and multi-line phone services, demonstrated experience with insurance verification and/or prior authorization processes, and experience training or onboarding new staff. Experience in a healthcare setting (physician's office, clinic or hospital) with knowledge of insurance, referral procedures, and healthcare terminology preferred.

Language Skills:Able to communicate effectively in the English language.

Mathematical Skills:Basic arithmetic skills are required.

Reasoning Ability:Identifies and resolves problems promptly.

Computer Skills:Must be computer literate. Basic computer skills required such as Word, Excel, Teams and Outlook. Must be able to type.

Other Skills and Abilities:Able to listen and respond well to questions and feedback.

POSITION QUALIFICATIONS

Competency Statement(s)/Mental Demands

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listen and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account
• Basic Life Insurance
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing
• Employee Assistance Program
• Paid Time Off
• Paid Holidays

Equal Opportunity Employer/Veterans/Disabled