Patient Access Scheduler – Healthcare Call Center

Atlantic Health; Morristown (NJ); On-site; USD 59,985,000 - 99,259,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

PTO & Paid Sick Leave

Tuition Assistance & Advancement

Parental/Adoption/Surrogacy Leave

Job summary

Atlantic Health's AMG Specialty Call Center in Morristown, NJ seeks a Medical Office Associate I to manage inbound/outbound scheduling, verify insurance, and collect registration data in a fast-paced environment. You will handle appointment scheduling across practices, triage referrals, and coordinate with providers while promoting patient portal usage and accurate demographic updates.

The role requires strong communication, organizational skills, and proficiency with Microsoft Office; Epic

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of healthcare scheduling, patient access, medical office, or call center experience.
• Strong knowledge of patient scheduling, registration, and insurance verification.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Strong organizational, problem-solving, and customer service skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
• Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
• Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc).
• Promotes patient portal usage and connects to registration resources when applicable.
• Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
• Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care.
• Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.
• Maintains and updates patient’s accounts for medical and financial eligibility.
• Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment.
• Performs real-time insurance verification and interprets responses.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• Proactively solicits customer feedback.
• Provides proactive and timely responses to internal and external customer needs and requests.
• Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.
• Meets individual productivity and quality expectations in all job functions.
• Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
• Maintains knowledge of insurance requirements.
• Completes all required trainings, participates in staff meetings and in-services

Skills

Patient scheduling

Communication

Customer service

Problem solving

Education

Associate degree preferred

Tools

Microsoft Office

Epic

Job description

Atlantic Health's AMG Specialty Call Center in Morristown, NJ seeks a Medical Office Associate I to manage inbound/outbound scheduling, verify insurance, and collect registration data in a fast-paced environment. You will handle appointment scheduling across practices, triage referrals, and coordinate with providers while promoting patient portal usage and accurate demographic updates.

The role requires strong communication, organizational skills, and proficiency with Microsoft Office; Epic