Patient Access Scheduler — Fast-Paced, Compassionate Care

Baptist Health; Boca Raton (FL); On-site; USD 26,000 - 33,000; Full time

Job summary

Boca Raton Regional Hospital in Boca Raton, FL, is seeking a Patient Access Call Center Scheduler to join our Center For Hematology & Oncology. This full-time role handles scheduling for diagnostic, surgical, and therapy visits, verifies demographics and insurance, and registers patients in the scheduling system.

You will work in a fast-paced call center environment and support quality metrics and onboarding initiatives.

Qualifications

• 1+ year Patient Access or scheduling experience preferred.
• Ability to work in a high-volume call center and meet quality metrics.
• Knowledge of HIPAA and insurance basics is helpful.

Responsibilities

• Schedule patient appointments (diagnostic, surgical, therapy, physician visits).
• Verify demographic and insurance information and register patients.
• Enter data into scheduling system and support go-lives and onboarding.
• Participate in committees and uphold service excellence in a call center environment.

Skills

Bilingual English/Spanish/Creole

Education

High School,Cert,GED,Trn,Exper.

Tools

EMR systems

Microsoft Office

Scheduling systems

Job description

Boca Raton Regional Hospital in Boca Raton, FL, is seeking a Patient Access Call Center Scheduler to join our Center For Hematology & Oncology. This full-time role handles scheduling for diagnostic, surgical, and therapy visits, verifies demographics and insurance, and registers patients in the scheduling system.

You will work in a fast-paced call center environment and support quality metrics and onboarding initiatives.