Patient Access Scheduler - Diagnostic Testing (Day Shift)

IHA; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Two weeks training

Job summary

Mercy Medical Center in Springfield, MA is hiring a Central Scheduler to arrange outpatient diagnostic testing and assist with billing and registration. You will primarily work a day shift with 40 hours per week, and participate in a two-week classroom training in Springfield for nearby colleagues.

Responsibilities include scheduling, interviewing patients for testing documents, operating office systems, and handling phone inquiries to route to the correct staff.

Qualifications

• High School Diploma or equivalent required.
• 2 years clerical experience in a medical field preferred.
• Minimum of 6 months customer service experience required.
• Knowledge of medical terminology preferred.

Responsibilities

• Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients.
• Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms.
• Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications.
• Answer telephones and direct calls to appropriate staff.

Job description

Mercy Medical Center in Springfield, MA is hiring a Central Scheduler to arrange outpatient diagnostic testing and assist with billing and registration. You will primarily work a day shift with 40 hours per week, and participate in a two-week classroom training in Springfield for nearby colleagues.

Responsibilities include scheduling, interviewing patients for testing documents, operating office systems, and handling phone inquiries to route to the correct staff.