Evening Patient Access & Registration Specialist

Trinity Health; Springfield (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Weekend differential

Job summary

Mercy Medical Center in Springfield, MA is seeking a Patient Access Representative to handle pre-registration, registration and admission functions for the Emergency Department. Orientation is 2-3 weeks on day shift, Monday through Friday.

The role includes verifying insurance requirements, upfront collections, data entry in Meditech, and coordinating bed assignments. You will complete all phases of the registration process and support patient rights and directives.

Qualifications

• High school diploma or equivalent; college preferred.
• Medical terminology skills.
• Relevant medical office, hospital or patient registration experience preferred.
• Excellent customer service, verbal communication and interpersonal skills required.

Responsibilities

• Verify insurance requirements.
• Responsible for upfront collections, co-pays and high deductibles.
• Ensure that all entries concerning demographic, financial and advanced directives are accurate.
• Collect non-covered fees.
• Inputs data into Meditech system.
• Complete all phases of registration process (papers, patient bracelet, patient rights, Health Care Proxy info).
• Coordinate bed assignment for all patients and maintain death books and release information to funeral homes.

Skills

Medical terminology

Customer service

Verbal communication

Interpersonal skills

Education

High school diploma

College preferred

Job description

Mercy Medical Center in Springfield, MA is seeking a Patient Access Representative to handle pre-registration, registration and admission functions for the Emergency Department. Orientation is 2-3 weeks on day shift, Monday through Friday.

The role includes verifying insurance requirements, upfront collections, data entry in Meditech, and coordinating bed assignments. You will complete all phases of the registration process and support patient rights and directives.