Central Scheduling Representative - Registry

silvercross; United States; On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

Other voluntary benefit plans

PTO and Sick time

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a Central Scheduling Representative to schedule outpatient diagnostic testing in a call center setting. You will collect demographic and insurance information to start pre-registration and maintain accurate patient records.

Responsibilities include answering phones, reading orders to schedule appointments, and providing information on test prep and procedures, while upholding privacy and safety standards in a fast-paced environment.

Qualifications

• High School graduate or equivalent.
• Medical terminology preferred but not required.
• Ability to provide caring and compassionate service over the phone.
• Able to utilize Microsoft Outlook (Office) and Microsoft Teams.
• Proficient in typing and utilizing multiple software systems simultaneously.
• Central Scheduling, outpatient registration or customer service preferred.

Responsibilities

• Answer phones and provide excellent customer service to patients and providers.
• Read doctor’s orders to accurately schedule patient appointments.
• Obtain accurate demographic and insurance information over the phone.
• Provide patients with accurate information on test preparation and procedures.
• Promote a clean and safe environment of care, using SAFE error prevention habits.
• Maintain privacy and confidentiality per Standards of Conduct.

Skills

Customer service

Phone etiquette

Communication skills

Typing

Education

High School diploma

Medical terminology preferred

Tools

Microsoft Outlook

Microsoft Teams

EMR systems

Job description

Position Title

Central Scheduling Representative

Position Summary

Schedule outpatient diagnostic testing in a call center setting. Obtain accurate demographic information to start the pre-registration process and maintain accurate patient medical records.

Essential Duties and Responsibilities

• Answer phones and provide excellent customer service to patients and providers.
• Read doctor's orders to accurately schedule patient appointments.
• Obtain accurate demographic and insurance information over the phone.
• Provides patients with accurate information on test preparation and procedures
• Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits
• Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct

Required Qualifications

• High School graduate or equivalent.
• Medical terminology preferred but not required.
• Ability to provide caring and compassionate service over the phone.
• Able to utilize Microsoft Outlook (Office) and Microsoft Teams.
• Proficient in typing and utilizing multiple software systems simultaneously.
• Central Scheduling, outpatient registration or customer service preferred.

Work Shift Details

Days - First Shift, Days: Primary hours 8am-4:30pm, 9:30am - 6pm Weekdays only, no weekends. Minimum two weekdays of availability requested.

Department

CENTRAL SCHEDULING

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$17.29 - $21.62

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.