Patient Access Scheduler - Bilingual

Shriners Children's; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated bilingual Patient Access Scheduler to enhance patient experiences. In this full-time role, you will manage scheduling for outpatient and therapy appointments, ensuring efficiency and prioritization based on patient needs. This position offers the opportunity to work in a supportive environment committed to excellence in pediatric care. Join a team that values compassion, integrity, and innovation, and make a difference in the lives of children and their families. If you are passionate about patient access and thrive in a dynamic setting, this role is for you.

Benefits

Medical, dental, and vision coverage

403(b) Retirement Saving Plan

Paid time off

Tuition reimbursement

Employer-sponsored continuing education

Life insurance

Short-term and long-term disability insurance

School Loan Forgiveness Program

Voluntary benefits like pet insurance

Qualifications

• Bilingual in English and Spanish is required.
• 2+ years of experience in scheduling and registration preferred.

Responsibilities

• Responsible for scheduling outpatient and therapy appointments.
• Prioritize scheduling requests based on visit type.

Skills

Bilingual (English/Spanish)

Scheduling

Customer Service

Education

High School diploma/GED

Tools

Cerner

Epic

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Why Shriners?

Shriners Children's is the premier pediatric burn, orthopedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties healthcare system. With multiple hospitals, outpatient clinics, ambulatory care centers, and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Our mission is to change and improve lives by caring for our patients, conducting research to gain knowledge and develop new treatments, and providing educational opportunities for physicians and other healthcare professionals.

4 locations ranked on U.S. News & World Report’s list of Best Children’s Hospitals for pediatric orthopedics

Winner of 9 Press Ganey Guardian of Excellence Awards and 5 Pinnacle of Excellence Awards for Patient Experience (2023)

$20 million in annual funding for innovative research in genomics, clinical motional analysis, and other forms of translational research.

Benefits

Medical, dental and vision plans. Benefits eligibility from day one403(b) plan with generous company match and 457(b) deferred compensation plansEmployer-sponsored continuing education and trainingEmployer-provided professional liability coverageEmployer-sponsored life insurance and short-term disability insurance coverageSchool Loan Forgiveness Program and PSLF eligibilityVoluntary benefits: long-term disability insurance, critical illness and accident insurance, hospital indemnity, legal services, identity theft protection, pet insurance

About Shriners Children’s Philadelphia

Shriners Children’s Philadelphia is where hope and healing meet. Our team of highly specialized physicians provides comprehensive care for children with fractures, sports injuries, orthopedic conditions, scoliosis, spinal cord conditions, and spine injuries.

• 49-bed inpatient facility with an outpatient clinic and walk-in fracture clinic located in North Philadelphia
• Outreach clinics in Doylestown, PA and San Juan, Puerto Rico
• Joint Commission accredited
• EMR: Cerner (OR), Epic (Clinic), Fully transitioning to EPIC in 2025
• Press Ganey Guardian of Excellence Award winner for Inpatient Pediatric Patient Experience (2023 & 2024)• The HX Guardian of Excellence Award honors organizations who have reached the 95th percentile for patient experience, employee or physician engagement, or clinical quality performance awarded annually based on one year of data.
• Press Ganey Pinnacle of Excellence Award (2024)• The HX Pinnacle of Excellence Award is given to the four top-performing organizations in each category based on extraordinary achievement. The award recognizes those who have maintained consistently high levels of excellence over three years in patient experience, employee engagement, physician engagement, or clinical quality performance.
• Partnerships with Temple University, Thomas Jefferson University, St. Christopher's Hospital for Children, Drexel University, and the University of Pennsylvania

Job Overview

Shriners Children's Philadelphia has an opening for a full-time bilingual Patient Access Scheduler to join our team.

Responsibilities

• The Patient Access Scheduler will be responsible for scheduling Outpatient, MAC, and Therapy appointments, as assigned.
• Is responsible for scheduling via incoming phone calls, work queues and emails. Also responsible for prioritizing scheduling requests based on visit type and requested return date.
• This position will report to the Patient Access Supervisor.
• This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

High School diploma/GED preferred

Bilingual (English/Spanish) required

2 year+ experience in scheduling and registration preferred

Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace.

Shriners Children’s values diversity and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.