Patient Access Scheduler I (Remote)

Fairview Health Services; Minnesota; Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading nonprofit health care system as a Patient Access Scheduler. Utilize your communication skills to assist patients in navigating their healthcare needs. This role involves scheduling appointments and providing empathetic support in a remote environment. Training starts in June 2025, with various shifts available.

Benefits

Medical Insurance

Dental Insurance

Vision Plans

Life Insurance

PTO

Tuition Reimbursement

Retirement Plan

Qualifications

• 2 years in a direct customer facing sales or service setting.
• 2 years experience in a medical setting.

Responsibilities

• Pre-registering and scheduling patient appointments.
• Acting as the first point of contact for patients.
• Directing calls to appropriate areas.

Skills

Communication

Customer Service

Education

High School Diploma

Associate of Arts Degree

Job description

Job Overview

Overview

Fairview is an award-winning nonprofit health care system with more than 21,000 employees and 2,300 aligned physicians. Based in Minneapolis, we deliver care at all stages of life and are committed to high value health-superior outcomes and an exceptional experience at a lower cost of care. Passionate, innovative employees are essential to our future as we seek to heal, discover and educate for longer, healthier lives.

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient’s lives.

We hire Patient Access Schedulers in a class format tied to training schedules. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class June 23, 2025 (tentatively). We don't currently know the schedules/shifts we will be looking to fill, but historically it tends to be a variety of shifts/schedules. Some part-time, some full-time. We will likely have schedules during day time hours and evening hours. Some schedules may include weekends and others may not.

The Patient Access Scheduler position is responsible for:

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Directs calls to appropriate area for services not provided in Patient Access Scheduling.
• Receives requests for information and ensures that material is distributed in a timely manner.
• Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
• Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.

Required Qualifications

• High School Diploma or equivalent
• 2 years in a direct customer facing sales or service setting

Preferred Qualifications

• Associate of Arts Associates Degree or completion of medical terminology program
• 2 years experience in a medical setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status