Patient Access Scheduler I (Remote)

Fairview Health Services; Saint Paul (MN); Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading nonprofit health care system as a Patient Access Scheduler. Utilize your communication skills to assist patients in navigating their health care needs. Enjoy a comprehensive benefits package and a supportive work environment. Training begins on June 23, 2025, with both part-time and full-time options available.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Tuition Reimbursement

Retirement Plans

Qualifications

• At least 2 years of experience in a customer-facing sales or service role.
• Completion of a medical terminology program preferred.

Responsibilities

• Pre-register and schedule patient appointments ensuring courteous service.
• Serve as the first point of contact for patients, providing assistance.

Skills

Communication

Empathy

Education

High School Diploma

Associate of Arts degree

Job description

Job Overview

Fairview is an award-winning nonprofit health care system with more than 21,000 employees and 2,300 aligned physicians. Based in Minneapolis, we deliver care at all stages of life and are committed to high-value health, superior outcomes, and an exceptional experience at a lower cost of care. Passionate, innovative employees are essential to our future as we seek to heal, discover, and educate for longer, healthier lives.

Are you an effective communicator who remains calm in critical situations? Join our Patient Access Scheduler team and make a difference by utilizing your communication skills to positively impact patients' lives.

Training and Schedule Information

We hire Patient Access Schedulers in a class format aligned with training schedules. The first 4 weeks of employment are dedicated to training, during which a group of individuals will start together. Our next class is tentatively scheduled to begin on June 23, 2025. Schedules and shifts are not yet finalized but typically include a variety of day and evening hours, possibly during weekends, with both part-time and full-time options.

Position Responsibilities

• Pre-register and schedule patient appointments for assigned services at appropriate locations with suitable providers, ensuring courteous and attentive service.
• Direct calls to the appropriate department for services not provided in Patient Access Scheduling.
• Receive information requests and ensure timely distribution of materials.
• Schedule, admit, and pre-authorize insurance for patients in the assigned area.
• Serve as the first point of contact, partnering with callers/patients to provide empathetic and compassionate assistance, helping them navigate our complex system.
• Maintain quality and performance expectations while working remotely in a self-directed manner.

Required Qualifications

• High School Diploma or equivalent
• At least 2 years of experience in a customer-facing sales or service role

Preferred Qualifications

• Associate of Arts degree or completion of a medical terminology program
• At least 2 years of experience in a medical setting

Benefits

Fairview offers a comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability, PTO, Sick and Safe Time, tuition reimbursement, retirement plans, early access to earned wages, and more. For additional details, visit: https://www.fairview.org/careers/benefits/noncontract

Compensation

Pay rates are determined based on skills, education, experience, and market conditions. We prioritize pay equity and internal fairness. Offers are typically made below the maximum of the salary range.

EEO Statement

Fairview is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected statuses, including veteran and disability status.