Patient Access Scheduler 1, GU Surgical Oncology WCI, FT, Varies

Baptist Health; Miami (FL); In loco; USD 25.000 - 32.000; Tempo pieno

Descrizione del lavoro

Baptist Health is seeking a Patient Access Scheduler to handle appointment scheduling, demographic verification, and data entry in a fast-paced call center environment in Miami, FL. The role emphasizes professional, compassionate patient service and adherence to scheduling guidelines.

Minimum one year of Patient Access experience is preferred; internal staff may have different qualifications. Estimated pay range is $18.32–$23.27 per hour, depending on experience and location.

Competenze

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or experience required.
• Minimum 1 year Patient Access experience or related exposure.
• Ability to work in a high volume, fast-paced environment and perform basic math calculations.

Mansioni

• Schedule patient appointments (diagnostic, surgical, therapy, physician visits).
• Register patients and enter data into scheduling system; verify demographics and insurance information.
• Work in a call center–type environment and meet individual quality metrics.
• Assist in onboarding and training, participate in departmental initiatives and committees.

Conoscenze

Customer service

Communication skills

Detail oriented

Team player

Formazione

High School Diploma or GED

Strumenti

EMR systems

Microsoft Office

Medical terminology

Descrizione del lavoro

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $18.32 - $23.27 / hour depending on experience.

Qualifications

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or experience required.

Additional Qualifications

• For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self motivated, and encourages others.
• Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff: Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines, etc.).

• Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc.
• Knowledge of medical terminology.

Minimum Required Experience: 1 Year

EOE, including disability/vets