Patient Access Front Desk Scheduler, Center For Hematology & Oncology, FT, 8A-4:30P

Baptist Health Boca Raton Regional Hospital; Boca Raton (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Career growth

Health resources

Wellness program to reduce deductible

Tuition reimbursement

Job summary

Baptist Health Boca Raton Regional Hospital is hiring for a Patient Access role focused on scheduling patient appointments across diagnostic, surgical, therapy, and physician visits. You will verify demographics and insurance data, register patients, and enter information into the scheduling system in a fast-paced call-center environment.

Internal staff experience preferred; external candidates with related healthcare access experience are welcome.

Qualifications

• 1 year patient access experience preferred.
• Ability to work in a high-volume, fast-paced environment.
• Healthcare regulatory knowledge (HIPAA, AHCA, EMTALA, Medicare) preferred.
• Bilingual abilities preferred (English, Spanish/Creole).

Responsibilities

• Schedule diagnostic, surgical, therapy and physician visits.
• Verify patient demographics and insurance information.
• Register patients and enter data into scheduling system.
• Work in a call center environment and meet quality metrics.
• Assist with go lives, onboarding and training initiatives.
• Participate in departmental committees and champion opportunities.

Skills

Detail oriented

Interpersonal communication

Team player

Customer service

Bilingual

Spanish/Creole

Education

Associates Degree preferred

High School or equivalent

Tools

EMR applications

Microsoft Office

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self motivated, and encourages others.
• Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines, etc.
• ).
• Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 1 Year patient access experience strongly preferred.

EOE, including disability/vets