Patient Access Scheduler, Center For Hematology & Oncology, FT, 8A-4:30P

Baptist Health

Boca Raton (FL)

On-site

USD 32,000 - 42,000

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Baptist Health in Boca Raton is seeking a Clerical/Patient Access specialist to schedule appointments, register patients, and verify demographics and insurance. This role operates in a busy call-center style environment and requires accuracy and customer-focused service.

Qualified internal staff or external candidates should have at least 1 year of patient access experience; bilingual English/Spanish or Creole is a plus.

Qualifications

High School diploma or equivalent required.
Certification or training related to patient access preferred.
Experience with patient access processes is advantageous.
Ability to work in a high-volume environment and meet quality metrics.
Bilingual English and Spanish/Creole preferred.

Responsibilities

Schedule patient appointments for diagnostic, surgical, therapy, and physician visits.
Register patients and collect demographic and insurance information.
Enter data into scheduling systems in a call center environment.
Support go-lives and departmental initiatives; participate in committees.
Assist in onboarding and training of team members.

Skills

Patient Access

Customer service

Teamwork

Communication

Education

High School

Certification

GED

Training

Experience

Tools

EMR systems

Microsoft Office

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources that go beyond traditional benefits
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement to support continued learning and advancement
And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

Degrees:

High School,Cert,GED,Trn,Exper.

Additional Qualifications:

For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
Exceeds departmental KPIs.
Maintains a positive attitude, is self motivated, and encourages others.
Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
Complete and pass the Patient Access training course.
Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
Desired: Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines, etc.).
Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc.
Knowledge of medical terminology.
Bilingual English, Spanish/Creole preferred.