Patient Access Scheduler, Center For Hematology & Oncology, FT, 8A-4:30P

Baptist Health Boca Raton Regional Hospital; Boca Raton (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Career growth opportunities

Health and wellness resources

Tuition reimbursement

Job summary

Baptist Health Boca Raton Regional Hospital is seeking a Patient Access professional to schedule patient appointments, verify demographics and insurance, and register patients in a fast-paced call-center environment. You will support go-live initiatives and onboarding while upholding service excellence for patients and families.

Minimum one year of patient access experience and strong customer service skills are required; bilingual (English/Spanish or Creole) is preferred.

Qualifications

• Minimum 1 year Patient Access experience preferred.
• Meets/Exceeds accuracy and productivity standards for at least 6 months.
• Strong customer service and interpersonal skills.

Responsibilities

• Schedule patient appointments (diagnostic, surgical, therapy, physician visits).
• Verify demographic and insurance information; register patients and input data into scheduling system.
• Work in a call center type environment and meet quality metrics.
• Assist in go-lives, onboarding and training of team members; participate in departmental initiatives.

Skills

Customer service

Communication

Team player

Detail oriented

Education

High School

Certification

GED

Training

Experience

Associates Degree

Tools

EMR

Microsoft Office

Scheduling software

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

Degrees

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self motivated, and encourages others.
• Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines, etc.).
• Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 1 Year patient access experience strongly preferred.

EOE, including disability/vets