Patient Access Scheduler 1, Executive Health Program, FT, 8:30A-5P

Baptist Health; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career growth and development

Health and wellness resources

Tuition reimbursement

Job summary

Baptist Health in Miami is seeking a Patient Access Associate to schedule diagnostic, surgical and therapy appointments, verify demographics and insurance, and register patients.

This role operates in a call-center-like environment with emphasis on meeting quality metrics and delivering outstanding customer service and interpersonal communication to patients, families, staff and physicians.

Estimated pay range for this position is $17.62 - $22.38 per hour, depending on experience.

Qualifications

• High School Diploma or equivalent required.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment.
• Detail oriented, organized, team player, compassionate and customer-focused.
• Knowledge of HIPAA and Medicare guidelines.
• Experience with computer applications and accurate typing.

Responsibilities

• Schedule patient appointments (diagnostic, surgical, therapy, physician visits).
• Obtain and verify demographic and insurance information; register patients.
• Enter data into scheduling system.
• Operate in a call-center like environment and meet quality metrics.
• Provide professional, compassionate and friendly service to patients, families and staff.

Skills

Customer service

Data entry

Communication skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality.

Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.

Qualifications

Degrees:

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets