Lead Patient Access Scheduler, OP Centralized Scheduling, FT 9:30A-6P

Baptist Health; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Baptist Health in Florida is seeking a Patient Access professional to schedule diagnostic and service appointments, and collect demographic and insurance data. You will register patients and enter information in the scheduling system while thriving in a call-center style environment.

The role emphasizes quality metrics, leadership in the absence of supervision, and participation in departmental initiatives. Bilingual English and Spanish/Creole is valued.

Qualifications

• Minimum 2 years Patient Access experience.
• Excellent customer service and interpersonal communication skills.
• Ability to work in a high-volume, fast-paced work environment.
• Bilingual English, Spanish/Creole.

Responsibilities

• Schedule patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments).
• Obtain and verify demographic and insurance information; register patients and enter data into scheduling system.
• Work in a call center type environment and meet individual quality metrics.
• Serve as a Patient Access resource and take on leadership role in the absence of a Manager/Supervisor.
• Support go-lives and department initiatives; participate in committees/champions.

Skills

Customer service

Interpersonal skills

Team player

Bilingual English

Bilingual Spanish/Creole

Education

High School,Cert,GED,Trn,Exper.

Tools

EMR applications

Microsoft Office

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long‑term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out‑of‑pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. This position is for those individuals who will serve as a preceptor for new hires. The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor. Assist in supporting go lives and different departmental initiatives. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $20.42 - $25.93 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• For internal staff: A minimum of 2 years Patient Access experience.
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self‑motivated, and encourages others.
• Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff: Associates Degree preferred with 2 years Patient Access experience, or 3 years‘ Patient Access/Leadership experience in lieu of degree.
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast‑paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Understanding of insurance contracts and scheduling guidelines/protocols.
• Experienced in Microsoft Office products and EMR applications.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole.

Minimum Required Experience: 2 Years
EOE, including disability/vets