Patient Access Scheduler

Baptist Health; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a Patient Access Scheduler to manage the scheduling of patients for diagnostic tests in Louisville, KY. This role requires excellent customer service and communication skills, as well as the ability to handle a volume of incoming calls and faxes. The ideal candidate should have a high school diploma and typing skills of 45-50 wpm. The position emphasizes preparation and coordination with medical staff regarding tests and patient instructions.

Qualifications

• High School diploma or equivalent required.
• Must type 45-50 words per minute.
• Registration or scheduling experience preferred.

Responsibilities

• Schedule patients for diagnostic tests and procedures.
• Handle incoming calls or faxes regarding scheduling.
• Communicate effectively with patients and physician offices.

Skills

Expert customer service

Excellent communication skills

Typing 45-50 wpm

Education

High School diploma or equivalent

Job description

Summary

Baptist Health is looking for a Patient Access Scheduler to join our team in Louisville, KY

Job Description

Patient Access Schedulers are responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians (generally via Epic, fax or telephone). The Patient Access Scheduler will handle a large volume of incoming calls or faxes and schedule with multiple procedures within multiple departments. This person will be the first point of contact with patients or physician offices, and must ensure their needs are met. This person will be working in a fast paced environment where they will be expected to display expert customer service and communication skills to properly assist patients or office staff. They are responsible for informing patients and/or physician staff of the proper preparation and instructions for the tests ordered, and identify any precerts/authorizations/referrals they need to acquire. Must maintain effective communication with the patient, physician offices and ancillary departments within the hospital. Pre-registration, creation of payment estimates, insurance verification and benefit evaluation prior to appointment is imperative. Responsible for retaining orders for all scheduled appointments prior to service.

Qualifications

• High School diploma or equivalent
• Must type 45-50 wpm
• Registration or Scheduling Experience Preferred

Baptist Health is an Equal Employment Opportunity employer.