Medical Scheduler, All Locations Available

UofL Health; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

UofL Health is seeking a Medical Scheduler to support scheduling of patient follow-ups and tests. The scheduler will work with physicians and staff to coordinate appointments, tests, and pre-authorizations, ensuring patient instructions are clearly communicated.

The role involves direct patient interaction across all ages, adherence to HIPAA, and use of electronic systems. A high school diploma or GED is required, with preference for 2+ years in a multi-specialty scheduling setting.

Qualifications

• High school diploma or GED/Equivalent required.
• Two years of scheduling in a multi-specialty clinic preferred.
• Direct patient interaction experience is beneficial.

Responsibilities

• Schedule follow-up visits and return visits for patients.
• Obtain pre-certifications and pre-authorizations as needed.
• Schedule medical tests and procedures for patients.
• Explain procedure instructions to patients for clarity.
• Call patients to schedule procedures and send follow-up instructions.
• Access information from hospital systems using Allscripts and Centricity.

Skills

Scheduling

Patient interaction

HIPAA compliance

Teamwork

Education

High school diploma or GED/Equivalent

Tools

Allscripts

Centricity Business

Online paging systems

Job description

Job Description Summary

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

Address

300 E. Market St. Louisville, KY 40202

Shift

Job Description Summary

With more than 12,000 team members - physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals - UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Essential Functions

• Schedule follow up/return visits to our office for patients.
• Obtain appropriate pre-certification and pre-authorizations, as needed.
• Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures, electrophysiology, etc.)
• Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.
• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.
• Use Allscripts, Centricity Business, online paging systems. Retrieve information from other hospital systems.
• Holds in confidence all matters concerning patients according to HIPAA guidelines.
• Exhibits friendly and helpful behavior.
• Other duties as assigned.

Other Functions

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Education

• High school diploma or GED/Equivalent (required)

Additional Job Description

• High school diploma or GED/Equivalent (required)

Experience

• Two (2) years of scheduling in a multi-specialty clinic (preferred)