Patient Access Scheduler

bhs; Kentucky; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Baptist Health in Louisville, KY is seeking a Patient Access Scheduler to join our team. The role involves scheduling patients for diagnostic tests and procedures, handling high call/fax volumes, and acting as the initial contact for patients and physician offices.

The position requires strong communication and customer service skills, with duties including patient prep instructions, prereqs, and pre-registration tasks to ensure smooth, accurate scheduling.

Qualifications

• Typing speed of 45–50 wpm.
• Experience with scheduling patient appointments preferred.
• Registration or scheduling experience is preferred.

Responsibilities

• Schedule patients for diagnostic tests and procedures as ordered by referring physicians.
• Serve as the first point of contact with patients or offices with excellent customer service and communication.
• Inform patients and staff about proper prep instructions for tests and identify required precerts/authorizations or referrals.
• Maintain communication with patients, physician offices and hospital departments and retain orders for scheduled appointments.

Skills

Typing 45-50 wpm

Scheduling experience

Registration experience

Education

High School diploma

Job description

Summary

Baptist Health is looking for a Patient Access Scheduler to join our team in Louisville, KY

Patient Access Schedulers are responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians (generally via Epic, fax or telephone). The Patient Access Scheduler will handle a large volume of incoming calls or faxes and schedule with multiple procedures within multiple departments. This person will be the first point of contact with patients or physician offices, and must ensure their needs are met. This person will be working in a fast paced environment where they will be expected to display expert customer service and communication skills to properly assist patients or office staff. They are responsible for informing patients and/or physician staff of the proper preparation and instructions for the tests ordered, and identify any precerts/authorizations/referrals they need to acquire. Must maintain effective communication with the patient, physician offices and ancillary departments within the hospital. Pre-registration, creation of payment estimates, insurance verification and benefit evaluation prior to appointment is imperative. Responsible for retaining orders for all scheduled appointments prior to service.

Requirements

• High School diploma or equivalent
• Must type 45-50 wpm
• Registration or Scheduling Experience Preferred

Baptist Health is an Equal Employment Opportunity employer.