Patient Access & Billing Specialist

Aurora Health Care; West Allis (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Advocate Health in Wisconsin seeks a Patient Service Representative to be the first contact for patients, helping capture demographics, insurance, and financial responsibility while ensuring HIPAA compliance.

The PSR greets patients, checks in, verifies information, explains billing basics, assists with scheduling, and coordinates with departments to support a smooth patient experience and financial health of the system.

Qualifications

• Strong customer service skills with a focus on patient experience.
• Excellent written and verbal communication abilities.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Familiarity with HIPAA requirements and patient privacy.

Responsibilities

• Creates initial electronic health records serving as the foundation of the patient medical record.
• Checks in and registers patients; verifies demographics, guarantor, and insurance information; collects co-pays.
• Explains insurance basics and discusses financial responsibility with patients.
• Ensures HIPAA compliance and obtains required signatures.
• May schedule appointments and coordinate related changes and recalls.
• Provides welcoming, professional service; answers calls and assists patients with transportation, directions, or interpreter services.
• Monitors and handles assigned electronic health record work queues.

Skills

Customer service

HIPAA compliance

Insurance verification

EPIC EMR

Communication skills

Multitasking

Data entry

Cash handling

Problem solving

Education

High School Graduate

Tools

EPIC EMR

Microsoft Office

Internet browser

Job description

Advocate Health in Wisconsin seeks a Patient Service Representative to be the first contact for patients, helping capture demographics, insurance, and financial responsibility while ensuring HIPAA compliance.

The PSR greets patients, checks in, verifies information, explains billing basics, assists with scheduling, and coordinates with departments to support a smooth patient experience and financial health of the system.