Patient Access & Revenue Navigator

UofL Health; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

UofL Health in Louisville, KY is seeking a Patient Access Coordinator to oversee revenue cycle activities related to patient registration, referrals, precertification, insurance verification, and co-pay collections. You will be the first impression of our services for patients and families, communicating clearly about financial responsibilities.

Responsibilities include coordinating registration processes, monitoring KPIs, training staff, ensuring policy compliance, and supporting front end

Qualifications

• Must have at least 2 years of relevant patient access experience.
• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Oversee patient registration, referrals, precertification and insurance verification.
• Manage co-pay collections and front-end customer service activities.
• Train and coach front-end staff and monitor QA results.
• Ensure compliance with policies and third-party payer requirements.
• Provide a positive first impression to patients and families.

Skills

Customer service

Communication

Team player

Multi-tasking

Problem solving

Education

High School Diploma or equivalent

Job description

UofL Health in Louisville, KY is seeking a Patient Access Coordinator to oversee revenue cycle activities related to patient registration, referrals, precertification, insurance verification, and co-pay collections. You will be the first impression of our services for patients and families, communicating clearly about financial responsibilities.

Responsibilities include coordinating registration processes, monitoring KPIs, training staff, ensuring policy compliance, and supporting front end