Patient Access & Front-End Operations Lead

UofL Health, Inc.; Louisville (KY); On-site; USD 38,000 - 48,000; Full time

Job summary

UofL Health, Inc. is seeking a Patient Access Coordinator at South Hospital Frazier Rehab in Louisville, KY to oversee patient registrations, verify insurance, and coordinate precertifications. The role emphasizes accurate data, customer service, and adherence to policy.

You will support front-end revenue cycle activities, assist with co-pay collections, and help ensure financial goals are met in a fast-paced environment. Strong communication and teamwork are essential.

Qualifications

• Oversee patient registration planning and coordination for cash flow.
• Verify insurance, pre-authorizations and referrals accurately.
• Maintain compliance with HIPAA and organizational policies.

Responsibilities

• Manage patient registrations, insurance verifications and pre-authorizations.
• Coordinate referrals and ensure timely co-pay collections and inquiries.
• Provide exceptional customer service to patients and families.
• Explain financial responsibilities and support front-end operations.
• Monitor performance metrics and assist with staff training as needed.

Skills

Communication skills

Customer service

Critical thinking

Multi-tasking

Team player

Education

High School Diploma or equivalent

Job description

UofL Health, Inc. is seeking a Patient Access Coordinator at South Hospital Frazier Rehab in Louisville, KY to oversee patient registrations, verify insurance, and coordinate precertifications. The role emphasizes accurate data, customer service, and adherence to policy.

You will support front-end revenue cycle activities, assist with co-pay collections, and help ensure financial goals are met in a fast-paced environment. Strong communication and teamwork are essential.