Patient Access & Revenue Experience Lead

University of Miami; Plantation (FL); Hybrid; USD 38,000 - 58,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute in Plantation, FL is seeking a full-time Patient Access Specialist (On-Site) to support front-end revenue cycle and clinic operations, ensuring a smooth patient experience.

This role serves as a lead resource for staff, processes demographics, insurance, and payments, and collaborates with scheduling and clinical teams to maintain accuracy and efficiency in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Ability to handle confidential information with discretion.
• Strong communication and interpersonal skills.

Responsibilities

• Obtain and enter demographic, financial, and clinical information for financial clearance.
• Verify insurance eligibility and obtain missing information.
• Provide financial counseling at check-in and explain benefits.
• Collaborate with scheduling and clinical teams to coordinate care.
• Lead and train junior Patient Access staff.

Skills

Data entry

Effective communication

HIPAA compliance

Attention to detail

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

ASAP module

Job description

The University of Miami, Bascom Palmer Eye Institute in Plantation, FL is seeking a full-time Patient Access Specialist (On-Site) to support front-end revenue cycle and clinic operations, ensuring a smooth patient experience.

This role serves as a lead resource for staff, processes demographics, insurance, and payments, and collaborates with scheduling and clinical teams to maintain accuracy and efficiency in a fast-paced healthcare setting.