Sr. Manager, Patient Access - Full Time Bascom Palmer Eye Institute Miami, FL

University of Miami; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of Miami, Bascom Palmer Eye Institute, invites applications for a full-time Senior Manager, Patient Access in Miami, FL. This role leads front-end revenue cycle operations for multiple clinics, directing registration, financial counseling, care coordination and payment collection while shaping strategic actions to meet KPI targets.

Responsibilities include staffing and performance management, budgeting, policy development, cross-department collaboration, and ensuring compliance

Qualifications

• Bachelor’s degree required and relevant field experience

Responsibilities

• Supervise staff, train and discipline as needed and prepare performance reports.
• Oversee daily patient access operations including registration, financial counseling and care coordination.
• Develop and monitor KPIs (e.g., patient satisfaction, denials, registration time).
• Develop policies and procedures; update as needed to improve efficiency and compliance.
• Manage the department budget and seek cost-reduction opportunities.

Skills

Business management principles

Staff supervision

Strategic planning

Team leadership and training

Budgeting and KPI management

Education

Bachelor’s degree in relevant field

Job description

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Senior Manager, Patient Access, in Miami, Florida.

The Senior Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider-based clinics.

Core Job Functions

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.

• Plans, organizes, and controls daily patient access operations to ensure department goals are met to include

• the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.

• Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key

• Performance Indicators (KPI’s) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.)

• Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.

• Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.

• Develops, reviews and updates departmental policies and procedures.

• Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.

• Develops and implements the department’s annual budget. Identifies opportunities and makes recommendations for cost reduction.

• Maintains current knowledge of rules and regulations and educates staff on any variations.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s degree in relevant field

Certification and Licensing:

Not Applicable

Experience:

Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of business and management principles

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop and train others.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff