Senior Manager, Patient Access & Revenue Operations

University of Miami; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of Miami, Bascom Palmer Eye Institute, invites applications for a full-time Senior Manager, Patient Access in Miami, FL. This role leads front-end revenue cycle operations for multiple clinics, directing registration, financial counseling, care coordination and payment collection while shaping strategic actions to meet KPI targets.

Responsibilities include staffing and performance management, budgeting, policy development, cross-department collaboration, and ensuring compliance

Qualifications

• Bachelor’s degree required and relevant field experience

Responsibilities

• Supervise staff, train and discipline as needed and prepare performance reports.
• Oversee daily patient access operations including registration, financial counseling and care coordination.
• Develop and monitor KPIs (e.g., patient satisfaction, denials, registration time).
• Develop policies and procedures; update as needed to improve efficiency and compliance.
• Manage the department budget and seek cost-reduction opportunities.

Skills

Business management principles

Staff supervision

Strategic planning

Team leadership and training

Budgeting and KPI management

Education

Bachelor’s degree in relevant field

Job description

The University of Miami, Bascom Palmer Eye Institute, invites applications for a full-time Senior Manager, Patient Access in Miami, FL. This role leads front-end revenue cycle operations for multiple clinics, directing registration, financial counseling, care coordination and payment collection while shaping strategic actions to meet KPI targets.

Responsibilities include staffing and performance management, budgeting, policy development, cross-department collaboration, and ensuring compliance