Patient Access Representative 1 (On-Site) (H) Full Time Bascom Palmer Eye Institute Miami, FL

University of Miami; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Miami is seeking a Patient Access Representative 1 in Miami, Florida, to register patients for clinical services, verify insurance benefits, and collect payments. This on-site position supports efficient patient flow and accurate data capture within Bascom Palmer Eye Institute.

The role requires at least a high school diploma and 1 year of relevant experience, with focus on HIPAA, consent, and customer service excellence in a busy clinical environment.

Qualifications

• High School Diploma or equivalent or relevant experience, certification or license.
• Minimum 1 year of relevant experience required.

Responsibilities

• Registers patients for clinical services and verifies insurance benefits.
• Obtains copies of insurance cards, driver’s license, and referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA and obtains signed forms.
• Instructs patients to complete any required questionnaires by physicians.
• Schedules follow-up, cancels and edits appointments, records no-shows.
• Reconciles vouchers and delivers them to the designated area.
• Answers calls and responds to questions or transfers as appropriate.
• Adheres to policies and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 1 in Miami, Florida. The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

CORE JOB FUNCTIONS

• Performs full registration and ensures that insurance is verified, and all patients’ information is correct.

• Obtains copies of insurance cards, driver’s license, and any applicable referrals.

• Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.

• Instructs patients to complete any questionnaires that might be required by physician.

• Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.

• Reconciles all vouchers and delivers them to designated area.

• Answers telephone calls and responds to questions and inquiries or transfers when appropriate.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:
High School Diploma or equivalent/relevant experience, certification or license

Experience:
Minimum 1 year of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities
  and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff