Patient Access Specialist: Clinic Registration & Scheduling

University of Miami; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Miami is seeking a Patient Access Representative 1 in Miami, Florida, to register patients for clinical services, verify insurance benefits, and collect payments. This on-site position supports efficient patient flow and accurate data capture within Bascom Palmer Eye Institute.

The role requires at least a high school diploma and 1 year of relevant experience, with focus on HIPAA, consent, and customer service excellence in a busy clinical environment.

Qualifications

• High School Diploma or equivalent or relevant experience, certification or license.
• Minimum 1 year of relevant experience required.

Responsibilities

• Registers patients for clinical services and verifies insurance benefits.
• Obtains copies of insurance cards, driver’s license, and referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA and obtains signed forms.
• Instructs patients to complete any required questionnaires by physicians.
• Schedules follow-up, cancels and edits appointments, records no-shows.
• Reconciles vouchers and delivers them to the designated area.
• Answers calls and responds to questions or transfers as appropriate.
• Adheres to policies and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami is seeking a Patient Access Representative 1 in Miami, Florida, to register patients for clinical services, verify insurance benefits, and collect payments. This on-site position supports efficient patient flow and accurate data capture within Bascom Palmer Eye Institute.

The role requires at least a high school diploma and 1 year of relevant experience, with focus on HIPAA, consent, and customer service excellence in a busy clinical environment.