Patient Access Representative - Viewmont Imaging

Geisinger; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits starting day one

401(k) with company contributions

Tuition reimbursement up to $5,000 per

Paid time off accrual

Wellness program

Employee assistance program (EAP)

Job summary

Geisinger is seeking a front line office support specialist to greet patients, register arrivals, and assist with scheduling and check-out processes. You will coordinate front desk activities and support a smooth patient flow in a hospital imaging department.

The role emphasizes accurate demographics verification, insurance comprehension, and courteous, confidential patient interactions in a standard office setting.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of related work experience preferred.
• Strong clerical, communication, and customer service skills.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and communicate changes.
• Explain insurance responses and assign primary/secondary/tertiary coverage per encounter.
• Ensure patients receive disclosure and privacy information; obtain signatures.
• Collect fees and communicate financial obligations at point of service.
• Complete regulatory forms with patients and schedule follow-up appointments as applicable.
• Respond to multi-channel messages regarding appointments, referrals, prescriptions and complaints.
• Ensure HIPAA privacy and patient rights are maintained.
• Maintain accurate medical record releases and recall lists.
• Work in a typical office environment and follow all policies and procedures.

Skills

Clerical I

Communication

Customer Service

Office Politics

Confidentiality

Education

High School Diploma or GED

Job description

Location & Hours

Geisinger Viewmont Imaging, Days shift, United States of America. Scheduled weekly hours: 40. Worker type: Regular, Exemption status: No.

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check‑out process and schedules future appointments as applicable.

Job Duties

• Check patients in for appointments and accurately verify demographics.
• Ensure all check‑in procedures are completed and monitor patient wait times, communicating changes to patients as necessary.
• Read and interpret insurance responses; understand general guidelines and insurance rank requirement to assign primary, secondary, and tertiary insurance per encounter.
• Ensure patients receive necessary disclosure and privacy information, obtain necessary legal and financial signatures.
• Communicate financial obligations to patients and collect fees at time of service as appropriate.
• Complete regulatory forms with patients and schedule any necessary follow‑up appointments, including specialty or ancillary services where possible.
• Respond to multi‑channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notify patient or guarantor of anticipated financial responsibility, including copays, deductibles, and coinsurances, and collect accordingly.
• Perform cash posting following department guidelines.
• Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Independently work through work queues to ensure timely resolution of all accounts and maintain productivity and quality performance expectations.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre‑certifications at the time of encounter.
• Properly utilize and maintain patient recall and reschedule lists.
• Work is typically performed in an office environment and must satisfy all job‑specific obligations and comply with all organization policies and procedures.

Qualifications

• Education: High School Diploma or Equivalent (GED) – Required.
• Experience: Minimum of 1 year of related work experience – Preferred.
• Certification(s) and License(s): None specified.
• Skills: Clerical I; Communication; Customer Service; Office Politics; Confidentiality.

Benefits

• Full benefits (health, dental, vision) starting on day one.
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents.
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage.
• 401(k) plan with automatic Geisinger contributions.
• Generous paid time off (PTO) plan that allows you to accrue time quickly.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program to improve your health while earning a financial incentive.
• Family‑friendly support including adoption, fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care.
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, pet care; access free legal guidance, mental health visits, work‑life support, digital self‑help tools.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, pet and legal insurance.

Equal Opportunity Employer

We are an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.