Patient Access Representative

Geisinger; Mechanicsville (PA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits starting day one

401(k) with employer contributions

Tuition reimbursement

Paid time off

Job summary

Geisinger Healthplex Woodbine seeks a front line office assistant to support the department. You will greet and register patients, assist with check-out, and schedule future appointments as applicable.

You will handle insurance responses, verify demographics, collect fees, process disclosures, and maintain confidentiality under HIPAA. Strong clerical and customer service skills are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related work experience preferred.
• Strong clerical and customer service skills.

Responsibilities

• Check patients in for appointments and verify demographics; monitor wait times and communicate changes.
• Read and interpret insurance responses; assign primary/secondary/tertiary insurance per encounter.
• Obtain necessary signatures and provide disclosures while ensuring privacy and HIPAA compliance.
• Communicate financial obligations and collect fees at the time of service as appropriate.
• Schedule follow-up appointments and referrals; process multi-channel messages.

Skills

Clerical

Communication

Customer Service

Office Politics

Confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Overview

Location: Geisinger Healthplex Woodbine. Shift: Days. Scheduled Weekly Hours: 40. Worker Type: Regular. Exemption Status: No.

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Responsibilities

• Check patients in for appointments and accurately verify demographics; ensure all check-in procedures are completed and monitor patient wait times, communicating changes to the patient as necessary.
• Read and interpret insurance responses; understand general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensure patients receive necessary disclosures and privacy information; obtain necessary legal and financial signatures.
• Communicate financial obligations to patients and collect fees at the time of service as appropriate.
• Complete all necessary regulatory forms with the patient; schedule follow-up appointments, including specialty or ancillary services as applicable.
• Process multi-channel messages related to patient and/or physician requests (appointments, referrals, prescriptions, complaints).
• Notify patient or guarantor of anticipated financial responsibility (copays, deductibles, coinsurance) and collect accordingly.
• Perform cash posting following department guidelines; maintain confidentiality and comply with HIPAA and patient rights.
• Independently work work queues to ensure timely resolution of all accounts; maintain productivity and quality performance expectations.
• Accurately perform medical record maintenance and releases; assist with referrals and pre-certifications at the time of encounter.
• Utilize and maintain patient recall and reschedule lists; work in a typical office environment.
• Adhere to organization policies and procedures and all job-specific obligations; the statements are not all-inclusive and may represent elements necessary to perform the job.

Qualifications

• Education: High School Diploma or Equivalent (GED) – Required
• Experience: Minimum of 1 year - related work experience (Preferred)
• Skills: Clerical, Communication, Customer Service, Office Politics And Confidentiality

Position Details

Hours: Between 6:00 a.m. and 7:00 p.m. Shifts discussed during interview.

Benefits

• Full benefits (health, dental and vision) starting on day one; three medical plan choices including expanded network for out-of-area employees and dependents.
• Pre-tax savings plans including health care and dependent care flexible spending accounts (FSA) and health savings account (HSA); company-paid life insurance, short-term and long-term disability.
• 401(k) plan with automatic Geisinger contributions; generous PTO that accrues quickly.
• Tuition reimbursement up to $5,000 per calendar year.
• Wellness programs and family-friendly support including adoption, fertility assistance, parental leave pay, military leave pay, and Care.com membership with discounted backup care.
• Employee Assistance Program (EAP): childcare, eldercare, pet care, legal guidance, mental health support, and more.
• Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet and legal insurance.

About Geisinger and Equal Opportunity

Geisinger is an equal opportunity employer. We are committed to building a diverse workforce and providing equal opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, visit www.geisinger.org.