Patient Access Representative Per Diem

geisinger; Port Matilda (Centre County); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits from day one

Vision and dental coverage

Domestic partner benefits

Job summary

Geisinger Healthplex State College is seeking a front-line support/registration role responsible for greeting and registering patients, supporting check-out, and scheduling appointments. The position emphasizes accurate demographics verification, efficient front desk operations, and adherence to HIPAA privacy guidelines.

The incumbent will handle insurance communication, collect payments, and coordinate follow-up visits and referrals as needed, within a team-focused environment that values

Qualifications

• High School Diploma or GED required.

Responsibilities

• Check in patients and verify demographics accurately.
• Monitor patient wait times and inform patients of changes.
• Read and interpret insurance responses.
• Assign primary, secondary, and tertiary insurance per encounter.
• Collect fees and communicate financial obligations at check-in.
• Complete regulatory forms with patients.
• Schedule follow-up appointments and referrals as needed.
• Handle multi-channel messages about appointments and prescriptions.
• Post cash following department guidelines.
• Maintain HIPAA privacy and patient rights.

Skills

Clerical I

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Location

Geisinger Healthplex State College

Shift

Days (United States of America)

Scheduled Weekly Hours

0

Worker Type

Regular

Exemption Status

No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Ind ependently works work queues to ensure timely resolution of all accounts.
• M aintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Job Conditions

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Skills

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE

We treasure colleagues who humbly strive for excellence.

LEARNING

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY

We provide a safe environment for our patients and members and the Geisinger family.

Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.