Patient Access Representative

Geisinger; Danville (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Full benefits (health, dental, and vision) starting on day one

401(k) plan with contributions

Generous paid time off (PTO)

Job summary

Geisinger is seeking a dedicated front line support staff member responsible for greeting and registering patients, ensuring smooth check-in procedures, and processing payment details. This role requires adherence to regulatory forms and maintaining patient confidentiality in line with HIPAA guidelines.

The ideal candidate will possess a High School Diploma or GED, with at least a year of related experience and strong customer service skills. Full benefits including health, dental, vision, and generous paid time off are offered from day one.

Qualifications

• Minimum of 1 year of related work experience preferred.
• Proficient in communication and customer service.

Responsibilities

• Check patients in for appointments and verify demographics accurately.
• Ensure all check-in procedures are completed.
• Handle cash posting following department guidelines.

Skills

Clerical I

Communication

Customer Service

Confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities for the department, greeting and registering incoming patients, supporting the patient check out process and scheduling future appointments as applicable.

Job Duties

• Check patients in for appointments and verify demographics accurately.
• Ensure all check‑in procedures are completed and monitor patient wait times, communicating changes to patients as necessary.
• Read and interpret insurance responses, applying general guidelines and insurance rank requirements to assign primary, secondary, and tertiary insurance per encounter.
• Provide necessary disclosure and privacy information, obtain legal and financial signatures, and communicate financial obligations to patients.
• Collect fees at the time of service as appropriate and handle cash posting following department guidelines.
• Complete all required regulatory forms with patients.
• Schedule any necessary follow‑up appointments, including specialty or ancillary services.
• Process multi‑channel messages related to patient and physician requests (appointments, referrals, prescriptions, complaints).
• Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, or coinsurances, and collect accordingly.
• Work independently with work queues to ensure timely resolution of all accounts, maintaining productivity and quality performance expectations.
• Maintain patient confidentiality and privacy practices in accordance with HIPAA and organizational guidelines.
• Accurately perform medical record maintenance and releases; assist with referrals and pre‑certifications at the time of encounter.
• Utilize and maintain patient recall and reschedule lists.

Position Details

Hours: Days 6:45am-5:00pm (rotating start/end times)

Benefits of Working at Geisinger

• Full benefits (health, dental, and vision) starting on day one
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows accrual of time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve health while earning a financial incentive
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for loved ones
• Employee Assistance Program (EAP) with referrals for childcare, eldercare, & pet care; access to free legal guidance, mental health visits, work‑life support and digital self‑help tools
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED) – Required

Experience

Minimum of 1 year of related work experience – Preferred

Certification(s) and License(s)

None listed

Skills

Clerical I; Communication; Customer Service; Office Politics; Confidentiality

Our Purpose & Values

Everything we do is about caring for our patients, our members, our students, our Geisinger family, and our communities. We strive to treat everyone with kindness, seek excellence, encourage learning, innovate, and maintain safety. We promote a diverse workforce and an inclusive environment.

Equal Opportunity Employer

We are an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.