Patient Access Representative Part Time

Geisinger; State College (Centre County); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Full benefits starting on day one

Tuition reimbursement up to $5,000 per year

401(k) plan with automatic contributions

Generous paid time off (PTO) plan

Employee Assistance Program (EAP)

Job summary

Geisinger is seeking a front line support professional at the Healthplex State College location. The role focuses on greeting and registering patients, managing check-in procedures, and aiding in appointments and insurance processes.

The ideal candidate will have a high school diploma and preferred experience in a related position. Full benefits start on day one, including medical, dental, and vision coverage.

Qualifications

• Minimum of 1 year of related work experience preferred.
• Strong clerical and communication skills required.
• Ability to maintain confidentiality and follow office politics.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and communicate changes.
• Communicate financial obligations to patients and collect fees.
• Maintain a high regard for confidentiality and compliance.

Skills

Clerical I

Communication

Customer Service

Office politics and confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Location: Geisinger Healthplex State College

Work Schedule: Evenings (United States of America)

Scheduled Weekly Hours: 20

Worker Type: Regular

Exemption Status: No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner. Greets and registers incoming patients, supports the patient check‑out process, and schedules future appointments as needed.

Key Responsibilities

• Check patients in for appointments and accurately verify demographics.
• Ensure all check‑in procedures are completed and monitor patient wait times, communicating changes to the patient as necessary.
• Read and interpret insurance responses, and assign primary, secondary and tertiary insurance based on encounter guidelines.
• Ensure the patient receives necessary disclosure and privacy information and obtain required legal and financial signatures.
• Communicate financial obligations to patients and collect fees at the time of service as appropriate.
• Complete all necessary regulatory forms with the patient.
• Schedule any necessary follow‑up appointments, including specialty or ancillary services.
• Process multi‑channel messages related to patient or physician requests regarding appointments, referrals, prescriptions and complaints.
• Notify patient or guarantor of anticipated financial responsibility, including copays, deductibles or coinsurances, and collect accordingly.
• Perform cash posting according to department guidelines.
• Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently manage work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Maintain a high regard for confidentiality.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre‑certifications at the time of encounter.
• Properly utilize and maintain patient recall and reschedule lists.

Qualifications

• Education: High School Diploma or Equivalent (GED) – Required.
• Minimum of 1 year of related work experience – Preferred.
• Skills: Clerical I, Communication, Customer Service, Office politics and confidentiality.

Benefits

• Full benefits (medical, dental and vision) starting on day one.
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents.
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution.
• Company‑paid life insurance, short‑term disability and long‑term disability coverage.
• 401(k) plan including automatic Geisinger contributions.
• Generous paid time off (PTO) plan that allows quick accrual of hours.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program offering financial incentive for healthy living.
• Family‑friendly support: adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care.
• Employee Assistance Program (EAP) including referrals for childcare, eldercare & pet care, free legal guidance, mental health visits, work‑life support and digital self‑help tools.
• Voluntary benefits: accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

EEO Statement

We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Women and minorities are encouraged to apply.

Note: This position does not qualify for J‑1 visa waiver.