Patient Access Representative - Per Diem

Geisinger; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with Geisinger automatic/m

MyHealth Rewards wellness program

Family-friendly support including adp

Employee Assistance Program (EAP)

Vision and dental coverage

Coverage for domestic partners

Job summary

Geisinger Medical Center is seeking a front-line office assistant to greet and register patients, support check-out processes, and schedule future appointments as applicable.

You will handle patient check-ins, verify demographics, communicate financial responsibilities, and ensure privacy guidelines are followed in a busy office setting.

Qualifications

• High School Diploma or Equivalent (GED) – required.
• Minimum of 1 year related work experience – preferred.

Responsibilities

• Check in patients for appointments and verify demographics.
• Monitor patient wait times and inform patients of changes.
• Read and interpret insurance responses.
• Determine primary/secondary/tertiary insurance per encounter.
• Obtain signatures and provide disclosure/privacy information.
• Communicate financial obligations and collect fees as appropriate.
• Complete regulatory forms with patients.
• Schedule follow-up appointments including referrals or ancillary services.
• Process multi-channel messages related to appointments, referrals, prescriptions and complaints.
• Notify patients of anticipated financial responsibility and collect accordingly.
• Post cash following department guidelines.
• Maintain HIPAA compliance and patient confidentiality.
• Independently manage work queues for timely resolutions.
• Maintain productivity, quality, and confidentiality standards.

Skills

Clerical

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Location: Geisinger Medical Center (GMC) | Shift: Days | Country: United States of America | Worker Type: Regular (No Exemption Status)

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirements to properly assign primary, secondary and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow-up appointments, including any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintains productivity and quality performance expectations.
• Maintains high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.
• Work is typically performed in an office environment.
• Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Position Details

Hours: Shifts between ~ 7:00 a.m. - 6:00 p.m.

Benefits

• 401(k) plan that includes automatic Geisinger contributions.
• MyHealth Rewards wellness program to improve your health while earning a financial incentive.
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for loved ones.
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; access to free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Vision, dental and benefits for domestic partners.
• Healthcare benefits for full-time and part-time positions from day one, including vision, dental and domestic partners.

Education

High School Diploma or Equivalent (GED) – required.

Experience

Minimum of 1 year related work experience – preferred.

Certification(s) and License(s)

None required.

Skills

• Clerical I
• Communication
• Customer Service
• Office Politics And Confidentiality

Equal Opportunity Statement

We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Women and minorities are encouraged to apply.