Patient Access Representative - Primary Care

Geisinger; Mount Pocono (PA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) plan with company contributions

Paid time off (PTO)

Tuition reimbursement

MyHealth Rewards wellness program

Parental and family leave support

Employee Assistance Program (EAP)

Voluntary benefits

Job summary

Geisinger Primary Care Mount Pocono is seeking a front line office assistant to provide patient registration and scheduling support. You will greet patients, handle check-in/out processes, verify demographics, and assist with insurance and billing-related tasks in a busy outpatient setting.

The role involves coordinating appointments, handling multi-channel communications, and ensuring HIPAA compliance while maintaining patient confidentiality and efficient office operations.

Qualifications

• High School Diploma or GED – Required.
• Minimum of 1 year related work experience – Preferred.
• Certification(s) and License(s): None required.

Responsibilities

• Greet and register incoming patients and support check-out process.
• Schedule future appointments and coordinate front line office activities.
• Verify demographics and check-in procedures; monitor patient wait times.
• Read and interpret insurance responses; assign primary, secondary, and tertiary insurance per encounter.
• Communicate financial obligations and collect fees at time of service.
• Complete regulatory forms and ensure HIPAA compliance.
• Schedule follow-up appointments and referrals as needed.
• Handle multi-channel messages regarding appointments, referrals, prescriptions, and complaints.

Education

High School Diploma or GED

Tools

Clerical I

Communication

Customer Service

Confidentiality

Job description

Location: Geisinger Primary Care Mount Pocono – Shift: Days, Scheduled Weekly Hours: 40, Worker Type: Regular, Exemption Status: No.

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Responsibilities

• Check patients in for appointments and accurately verify demographics.
• Assure all check‑in procedures are completed and monitor patient wait times, communicating changes to patients as necessary.
• Read and interpret insurance responses, understand general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensure patients receive necessary disclosure and privacy information, obtain necessary legal and financial signatures.
• Communicate financial obligations to patients and collect fees at time of service as appropriate.
• Communicate the purpose of and complete all necessary regulatory forms with patients.
• Complete patient’s visit by scheduling any necessary follow‑up appointments to include any specialty or ancillary services as possible.
• Process multi‑channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notify patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collect accordingly.
• Perform cash posting following department guidelines.
• Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently work through work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Maintain high regard for confidentiality.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre‑certifications, at the time of encounter.
• Properly utilize and maintain patient recall and reschedule lists.
• Work is typically performed in an office environment and is accountable for satisfying all job‑specific obligations and complying with all organization policies and procedures.

Qualifications

• High School Diploma or Equivalent (GED) – Required.
• Minimum of 1 year related work experience – Preferred.
• Certification(s) and License(s): None required.
• Skills: Clerical I, Communication, Customer Service, Office Politics and Confidentiality.

Benefits

• Full benefits (health, dental and vision) starting on day one.
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents.
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage.
• 401(k) plan that includes automatic Geisinger contributions.
• Generous paid time off (PTO) plan that allows you to accrue time quickly.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program to improve your health while earning a financial incentive.
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones.
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, and pet care. Access free legal guidance, mental health visits, work‑life support, digital self‑help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

Equal Opportunity Employer

We are an affirmative action, equal opportunity employer. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.