Patient Access Representative - Emergency Department

Geisinger; Scranton (Lackawanna County); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Full benefits starting day one

Tuition reimbursement

401(k) plan with employer contribution

PTO

Health, dental and vision coverage

Wellness program

EAP and family support

Job summary

Geisinger Community Medical Center in Scranton is seeking a patient access specialist to provide front line support for the department. You will greet and register patients, support check-out, and help schedule future appointments as applicable.

Responsibilities include verifying demographics, handling insurance responses, communicating financial obligations, and ensuring HIPAA privacy. You will process forms, manage recall and reschedule lists, and maintain accurate medical records.

Qualifications

• High school diploma or GED required, and customer service experience preferred.
• Strong communication and interpersonal skills for patient interaction.
• Familiarity with HIPAA and privacy regulations is beneficial.

Responsibilities

• Greet and register patients, support check-in and scheduling as applicable.
• Verify demographics and complete check-in procedures while monitoring wait times.
• Read and interpret insurance responses and determine coverage levels.
• Explain financial obligations and collect fees at time of service.
• Maintain HIPAA guidelines and ensure patient confidentiality, accuracy in records.

Skills

Clerical

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Position Details

• Location: Geisinger Community Medical Center (GCMC)
• Shift: Nights
• Scheduled Weekly Hours: 20
• Worker Type: Regular
• Exemption Status: No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Check patients in for appointments and accurately verify demographics.
• Complete all check‑in procedures and monitor patient wait times, communicating changes to patients as necessary.
• Read and interpret insurance responses, determine primary, secondary and tertiary insurance per encounter.
• Ensure the patient receives necessary disclosure and privacy information, obtain necessary legal and financial signatures.
• Communicate financial obligations to patients and collect fees at time of service.
• Complete all necessary regulatory forms with patients.
• Schedule necessary follow‑up appointments and any specialty or ancillary services.
• Process multi‑channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notify patient or guarantor of anticipated financial responsibility, including copays, deductibles or coinsurance, and collect accordingly.
• Perform cash posting following department guidelines.
• Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Work independently through work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre‑certifications at the time of encounter.
• Properly utilize and maintain patient recall and reschedule lists.

Education and Experience

• High School Diploma or Equivalent (GED) – Required
• Minimum 1 year of related work experience – Preferred

Certification and License

Not specified.

Skills

• Clerical I
• Communication
• Customer Service
• Office Politics and Confidentiality

Benefits

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents
• Pre‑tax savings plans with FSA and HSA
• Company‑paid life insurance, short‑term disability and long‑term disability coverage
• 401(k) plan with automatic Geisinger contributions
• Generous PTO plan
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care
• Employee Assistance Program (EAP) – referrals for childcare, eldercare, pet care, free legal guidance, mental health visits, work‑life support, digital self‑help tools
• Voluntary benefits – accident, critical illness, hospital indemnity, identity theft protection, universal life and pet and legal insurance

EEO Statement

Geisinger is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.