Patient Access Representative - Registration (Days)

Tanner-Health-1; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tanner-Health-1 seeks a patient intake/registration professional to support pre-registration, registration, insurance verification, precertification, and related documentation. You will also perform POS collections and review work output, with duties spanning call center, patient-facing, and bedside tasks across multiple locations within the facility or system.

Ideal candidates have a High School Diploma or GED and strong public relations skills.

Qualifications

• Excellent public relations skills; maintain a pleasant professional demeanor with the public including irate or abusive individuals.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of prior customer service experience preferred; ICD-9 and CPT-4 coding knowledge preferred; medical terminology knowledge preferred.
• Ability to work well in a team oriented environment.
• Ability to follow a large variety of operating procedures.
• Organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high-stress, fast-paced environments with interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Flexibility to work hours/days outside normal shifts when needed.
• Some college coursework preferred.

Responsibilities

• Facilitates quality and efficient patient intake through pre-registration, registration, insurance verification, precertification, and document completion.
• Handles POS collections and work output review.
• Performs tasks across PAS operations including call center, patient facing, and bedside duties across multiple locations within the facility or system.

Skills

Public relations

Effective communication

Team oriented

Procedural compliance

Time management

High-stress performance

Computer proficiency

Reading & writing

Flexibility in shifts

Customer service

Some college coursework preferred

Education

High School Diploma or GED

Tools

Computer basics

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts". or routines, as needed, based on departmental or system demands.
• Some college coursework preferred